Terms and Conditions
Statements about Red barn Herbs products have not been evaluated by the Food and Drug Administration. This educational content is not intended to diagnose, treat, cure, or prevent any disease. All communications from Red Barn Herbs are not intended to be interpreted as medical advice nor are they to be interpreted as the advice of a medical practitioner.
Policies
Shipping
Orders are processed in the order that they are received and shipped out accordingly. Order will be packaged and sent out with in 2 days, excluding weekend and holidays. Shipping times will vary based on the address provided on the order and the shipping method selected during checkout.
We cannot guarantee a specific shipping or delivery dates. You will receive email updates regarding your order status and tracking information.
All payments must be made in US dollars. We reserve the right to change prices at any time. Pre-payment is required on all large orders or those which require shipping. For local orders that can be picked up from our storefront directly, please contact us directly to make arrangements before completing the order. Please call or email us to make arrangements; leannferg@hotmal.com
Local pick-ups must be picked up by closing time. Red Barn Herbs is not responsible for orders that are not picked up in a timely manner or overnight. If you cannot pick up at the arranged time, please call, text, or email as soon as possible.
WE DO NOT OFFER SALES TO REGIONS OUTSIDE THE UNITED STATES.
Returns and Refunds
Items must be returned in its original, unused, sealed packaging. Packaging that appears to be tampered with or is otherwise crushed will not be eligible for return. Perishable goods (syrups, honeys, oils and fresh herbs which include foliage or root material) as well as gift certificates are not eligible for return. Due to the nature of our products, we cannot exchange items unless the original order was received defective or damaged. If you need to exchange an item that was damaged in shipment, please contact us to initiate the process.
Please contact us to start the return on any product.
*The item/s must be returned in the original, unused, and sealed packaging.
*Initial and return postage/shipping costs are not refundable.
*All returns must be submitted with a copy of the original receipt/proof of purchase.
*Glass items should be packed and padded well to ensure they do not break in return transit. Glass items that arrive to us broken will not be refunded.
*You may return the item in the same shipping box. Please make sure to mail the package to us within 5 business days of initiating the return. You are responsible for return postage.
Once we receive and inspect your return submission, we will notify you in an email stating that the return has been approved or rejected. If approved, you will receive an email regarding the refund status. Your refund will then be processed and a credit issued to your original method of payment within 3 business days (not including holidays). If the purchase was made in cash/check, you must be able to pick up the refund locally OR it will be applied as a credit on your account.
In the event that the refund goes missing or is unreasonably late, follow these steps:
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Check the date the refund was issued in your email notification.
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Check your bank or credit card account statement again.
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Contact your Bank or Credit Card Company. There may be reasons they are delaying the posting of the refund.
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Once you have gone through all these steps, and you still cannot track down your refund, please contact us at leannferg@hotmail.com